All Sales Are Final – No Returns or Exchanges
Because most of our products are customized and personalized (including last names, dates, or other personal information), we do not accept returns or exchanges once an order has gone to production.
This includes, but is not limited to:
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Personalized doormats
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Personalized acrylic wall mounted and magnetic boards
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Complete customized products
Please double-check all personalization details before submitting your order, as we print exactly what is entered at checkout.
With the exception of damaged or defective items...
If your item arrives damaged or defective, please contact us at help@joriandco.com within 48 hours of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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Clear photos of the damaged or defective item
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Photos of the packaging (if applicable)
If the issue is confirmed, we will offer a replacement or store credit at our discretion. We do not issue refunds for custom items.